Terms & Conditions
1. About Us
This website is operated by Haven Crew Wear Ltd, a company registered in Northern Ireland.
Company number: NI730710
Registered in: Northern Ireland
Registered office: 24 Chippendale Park, Bangor, Northern Ireland, BT20 4PU
Haven Crew Wear Ltd is not currently registered for VAT. Prices and quotations therefore do not include VAT unless expressly stated otherwise.
By accepting a quotation or placing an order with us, you agree to these Terms and Conditions.
2. Purpose of This Website
This website is currently provided as an online product catalogue while our full ecommerce website is under development.
Products cannot be purchased or paid for directly through this website. Customers may browse the catalogue and use the enquiry basket or contact us to request a quotation.
Submitting an enquiry does not create an order or a contract.
3. Use of This Website
You agree to use this website only for lawful purposes. You must not misuse the website or attempt to interfere with its operation.
We may suspend, restrict or withdraw access to the website at any time without notice.
4. Products and Personalisation
We supply garments with optional embroidery and other agreed personalisation.
Please note:
All embroidery is produced using industrial embroidery machines.
Exact colour matching cannot be guaranteed.
Final positioning, sizing and appearance may vary slightly from previews or descriptions.
We do not guarantee that embroidered designs will exactly match digital previews, supplied artwork or previous orders.
Embroidery may affect the performance of waterproof or water-resistant membranes, including those used in some softshell garments.
Garments may vary slightly in colour, sizing or specification between production batches or manufacturers.
Product availability is subject to supplier stock.
All product descriptions and images are provided for general guidance. Colours may also appear differently depending on the screen or device used.
5. Customer Responsibility
You are responsible for ensuring that all information supplied to us is accurate, including:
spelling and wording
names and initials
garment quantities
garment sizes and colours
artwork and logos
embroidery positions
delivery information
Where we provide an artwork proof, order summary or other confirmation, you must check it carefully before approving it.
Once you have approved the details, we will not be responsible for errors that appeared in information, artwork or instructions supplied or approved by you.
This does not affect your rights where we have failed to supply the goods in accordance with the approved order.
6. Artwork and Digitising
You confirm that you own, or have permission to use, any artwork, logo, wording or other material that you provide to us.
You grant Haven Crew Wear Ltd permission to use that material for the purpose of preparing, producing and fulfilling your order.
Where artwork is converted into a format suitable for machine embroidery:
a one-off digitising fee of £17.50 will normally apply to each new logo or design
the digitising fee will be confirmed in your quotation
the original artwork remains the property of its owner
the digitised embroidery file created or commissioned by us remains the property of Haven Crew Wear Ltd
the digitised file may be retained and reused by us for future orders containing the same design
the digitised file will not normally be supplied to the customer or a third party unless agreed separately in writing
Material changes to a logo or design may require further digitising work and an additional charge.
7. Catalogue Prices
Prices shown in the catalogue are guide prices only.
Unless stated otherwise, the displayed garment price includes:
the garment
one standard embroidered logo or item of text
embroidery in one agreed position
The displayed price does not automatically include:
the £17.50 digitising fee for a new logo
additional embroidery positions
unusually large or complex embroidery
individual names or other separate personalisation
special garment sourcing
delivery charges
other services agreed as part of the quotation
The final price will be confirmed in writing before an order is accepted.
Catalogue prices may change without notice due to supplier price changes, stock availability or other business costs.
8. Quotations
A request made through the enquiry basket, email, telephone or another contact method is an enquiry only.
A quotation may include:
garment descriptions
quantities and sizes
personalisation details
digitising charges
delivery charges
estimated production and delivery times
payment requirements
any applicable deposit
A quotation is valid for the period stated on it. Where no period is stated, it will normally remain valid for 30 days from the date of issue.
All quotations remain subject to supplier stock availability and any significant supplier price changes before the order is accepted.
9. Orders and Contract Formation
A contract is formed only when:
we have issued or agreed a quotation;
you have accepted the quotation;
you have approved the order details, including any artwork proof where required;
we have confirmed acceptance of the order in writing; and
we have received any payment or deposit required.
We reserve the right to refuse an enquiry or decline an order before a contract has been formed.
Where an item becomes unavailable after an order has been accepted, we may offer a suitable alternative. We will not substitute an item without your agreement where the replacement would materially differ from the original order.
10. Payment
Payment terms will be stated in the quotation or order confirmation.
We may require:
full payment before ordering garments or beginning production
a deposit before ordering garments or beginning production
payment of the remaining balance before dispatch or collection
We are not required to begin production until the required payment or deposit has cleared.
Ownership of the goods remains with Haven Crew Wear Ltd until payment has been received in full.
11. Production and Turnaround
Production and delivery dates are estimates unless we expressly agree a fixed date in writing.
Turnaround times may be affected by:
supplier stock availability
the size and complexity of the order
artwork approval
digitising requirements
production workload
courier delays
severe weather
events outside our reasonable control
If you require garments for a particular event or deadline, you must tell us before accepting the quotation.
We will take reasonable steps to meet an agreed timescale, but we cannot guarantee a deadline unless that guarantee has been expressly confirmed in writing.
Where a significant delay occurs, we will contact you as soon as reasonably possible.
12. Cancellations and Changes Before Production
You should contact us immediately if you wish to change or cancel an order.
An order may normally be changed or cancelled before production or order-specific purchasing has begun.
Production or fulfilment is considered to have begun when any of the following has occurred:
garments or materials have been ordered specifically for your order
artwork has been digitised
an artwork proof has been approved
embroidery or other personalisation has started
other work has been carried out specifically for your order
Once this work has begun, we may be unable to accept changes or cancellation.
Where cancellation is accepted after costs have been incurred, we may retain or charge a reasonable amount to cover goods ordered, digitising work and other work already completed, except where the law requires otherwise.
13. Delivery and Collection
Delivery or collection arrangements will be confirmed in your quotation or order confirmation.
Delivery charges are not automatically included in catalogue prices unless expressly stated.
We do not normally hold stock at our premises. Garments are generally sourced from our suppliers and then personalised where required.
Estimated timescales will depend on:
supplier availability
order quantities
personalisation requirements
the delivery destination
For embroidered or personalised orders, customers should normally allow additional time for production before dispatch.
You are responsible for providing a complete and accurate delivery address.
We are not responsible for delays caused by an incorrect or incomplete address provided by you.
Risk in the goods passes to you when the goods are delivered to you, collected by you, or collected by a person nominated by you.
You should inspect the order promptly after delivery or collection and notify us as soon as possible if anything is missing, damaged or incorrect.
14. Returns for Non-Personalised Goods
Where non-personalised goods are supplied to a consumer under a distance contract, the customer may normally cancel the purchase within 14 days after receiving the goods.
After notifying us of the cancellation, the customer normally has a further 14 days to return the goods.
Returned goods must be:
unworn
unused
in their original condition
returned with their original labels and packaging where reasonably possible
Unless the goods are faulty, damaged or incorrect, the customer is responsible for the direct cost of returning them.
We recommend using a tracked postal or courier service because the customer remains responsible for the goods until they are received by us.
Refunds will be handled in accordance with the customer’s statutory rights.
15. Personalised and Embroidered Goods
The statutory right to cancel a distance contract does not normally apply to goods that are made to the customer’s specification or clearly personalised.
This means that embroidered, printed, named or otherwise customised garments cannot normally be returned merely because:
the customer has changed their mind
the wrong size was ordered
the customer no longer requires the goods
the customer does not like an approved design
an event has been cancelled or changed
This restriction does not apply where the goods are faulty, damaged, incorrectly supplied or do not match the confirmed order.
16. Faulty, Damaged or Incorrect Goods
Goods supplied to consumers must meet the requirements of the Consumer Rights Act 2015, including requirements relating to satisfactory quality, fitness for purpose and correspondence with description.
Please contact us promptly where goods:
arrive damaged
are faulty
have been supplied in the wrong size, colour or quantity
have been personalised differently from the approved order
do not match the agreed description
When contacting us, please provide:
your name
your order or quotation reference
a description of the problem
photographs showing the issue, where appropriate
We may ask you to return the goods so that they can be inspected.
Where the goods are confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your statutory rights. This may include repair, replacement, a price reduction or refund, depending on the circumstances and the applicable law.
Your statutory rights are not affected by these Terms and Conditions.
17. Refunds
Any refund due will normally be made using the same payment method used for the original transaction, unless another method is agreed.
Refund times may depend on the payment provider or banking system.
We may reduce a refund for non-personalised goods where they have been handled beyond what would reasonably be necessary to examine their nature, characteristics and functioning, where permitted by law.
18. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
breach of statutory consumer rights
any other liability that cannot legally be excluded
Subject to those exceptions, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed.
For business customers, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of contracts or loss of opportunity.
Any limitation of liability will apply only to the extent permitted by law.
19. Business and Consumer Customers
Some legal rights differ depending on whether the customer is acting as a consumer or in the course of a business.
A consumer is an individual acting mainly for purposes outside their trade, business, craft or profession.
References to consumer cancellation rights and statutory consumer remedies apply only where the customer is legally acting as a consumer.
20. Complaints
If you have a complaint, please contact us using the details provided on our Contact page.
Please provide enough information for us to identify the quotation or order and understand the issue.
We aim to acknowledge or respond to complaints within five working days, although more complex matters may require further investigation.
21. Intellectual Property
Unless stated otherwise, the content of this website, including its text, layout, graphics, photographs and branding, belongs to Haven Crew Wear Ltd or is used with permission from its owner or supplier.
You may not copy, reproduce, distribute or commercially use website content without prior written permission.
Supplier product images, descriptions and trademarks remain the property of their respective owners.
22. Privacy
Use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information in accordance with UK data protection law.
23. Website Availability and Accuracy
We take reasonable care to keep the catalogue accurate and available.
However, we do not guarantee that:
every product shown is currently available
every description is free from minor errors
every price remains current
the website will always be available without interruption
An obvious pricing, description or typographical error does not oblige us to supply goods on the incorrect basis.
Where an error affects an enquiry or quotation, we will correct it before accepting the order.
24. Changes to These Terms
We may update these Terms and Conditions from time to time.
The version applying to an order will normally be the version provided or made available when the order was accepted.
Updates published after an order is accepted will not retrospectively change that order unless required by law or agreed with the customer.
25. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.
26. Governing Law
These Terms and Conditions are governed by the laws of Northern Ireland.
Where the customer is a consumer, nothing in this section removes any mandatory legal protections or rights to bring proceedings that apply in the part of the United Kingdom where the customer lives.
Subject to those consumer protections, disputes will be dealt with by the courts of Northern Ireland.
27. Contact
Questions about these Terms and Conditions, quotations, orders, delivery or returns should be submitted using the details provided on our Contact page.