Privacy Policy
Privacy Policy
Last updated: July 2026
1. Who We Are
Haven Crew Wear is a trading name of Haven Crew Wear Ltd, a company registered in Northern Ireland.
Company number: NI730710
Registered address:
24 Chippendale Park
Bangor
County Down
BT20 4PU
United Kingdom
Email: [email protected]
Telephone: 07424 472868
We are the data controller responsible for your personal data.
2. What This Policy Covers
This Privacy Policy explains:
What personal data we collect
Why we collect it and the legal basis
How long we keep it
Who we share it with
Your rights under UK data protection law
How we use cookies
This policy applies to data collected via our website and ordering process. It does not apply to third-party websites.
3. Data We Collect and Why
3.1 Quote, Order and Transaction Data
We collect:
Name and organisation name, where applicable
Billing or delivery address, where required
Email address
Telephone number
Enquiry, quotation and order details
This catalogue does not accept online payments. If a quotation is accepted and an order proceeds, payment will be arranged separately using the method stated on our invoice. We do not store full card details.
Purpose: Preparing quotations, processing accepted orders, arranging delivery and maintaining business records
Legal basis: Steps taken at your request before entering into a contract, contract, legal obligation and legitimate interests
3.2 Enquiry and Correspondence Data
When you contact us:
Name
Email address
Message content
Purpose: Customer service and record keeping
Legal basis: Legitimate interests
3.3 Embroidery Customisation Data
We collect:
Embroidery text
Font and thread colour
Uploaded artwork (logos, images)
Logo reference details
Purpose: To produce personalised items
Legal basis: Contract
Important: You confirm that you have the right to use any artwork you upload and that it does not infringe third-party rights. We do not claim ownership of your artwork. Personalised items cannot be returned unless faulty or not as described (Consumer Contracts Regulations 2013).
3.4 Website Usage Data
We collect:
IP address
Browser type
Pages visited
Time spent on site
This information may be collected through essential site logs and, where enabled and accepted, analytics cookies.
Purpose: Operate, secure and improve the catalogue
Legal basis: Legitimate interests for essential security and operational information, and consent where required for non-essential cookies
3.5 Marketing Data
If you opt in:
Email address
Purpose: Send updates and promotions
Legal basis: Consent
We do not send marketing emails unless you have explicitly opted in. You can unsubscribe at any time.
3.6 Fraud Prevention and Security
We may process:
Order patterns
IP address
Transaction behaviour
Purpose: Detect and prevent fraud and misuse
Legal basis: Legitimate interests
4. How Long We Keep Your Data
Orders: 7 years (legal and tax requirements)
Enquiries: 2 years
Embroidery artwork: While you remain an active customer or until deletion is requested
Marketing: Until you unsubscribe
Website and analytics information: According to the retention settings of the relevant service, and only for as long as reasonably required
Data is securely deleted or anonymised when no longer required.
5. Who We Share Your Data With
We do not sell your data. We share it only where necessary:
5.1 Catalogue and Website Services
Our hosted catalogue, website and related service providers, where necessary to operate the service and receive enquiries.
5.2 Delivery Providers
Royal Mail or equivalent courier, used only to deliver your order.
5.3 Analytics
Analytics providers, where analytics have been enabled and the required cookie choice or consent has been obtained.
5.4 Legal Obligations
We may disclose data where required by law or to protect our legal rights.
5.5 Business Transfers
Data may be transferred in the event of a sale or restructuring. You would be notified.
6. International Data Transfers
Some service providers may process personal data outside the UK. Where this amounts to a restricted international transfer, we use an appropriate safeguard recognised under UK data protection law, where required, such as:
UK adequacy regulations
The UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses
7. Cookies
7.1 What Cookies Are
Cookies are small files stored on your device to enable website functionality and analyse usage.
7.2 Cookies We Use
Essential cookies — required for site operation
Analytics cookies — used only where enabled and permitted by your cookie choice
Functional cookies — remember preferences
Marketing cookies — used only if we introduce them and where the required consent has been obtained
7.3 Your Choices
You can manage cookie preferences via:
Any cookie preference control made available on the catalogue or website
Your browser settings
Disabling non-essential cookies may affect some site functionality.
8. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccuracies
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent
To exercise your rights, contact us using the details in Section 1. We will respond within one calendar month of receiving your request. We may request proof of identity before processing your request.
9. Complaints
You have the right to complain to the UK data protection authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
10. Data Security
We implement appropriate technical and organisational measures, including:
Secure hosting and access controls provided through our hosted service providers
Secure invoicing and payment arrangements where an order proceeds
SSL/TLS encryption
Restricted access to personal data
No system is completely secure. Contact us immediately if you suspect a breach.
11. Children’s Data
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. The ‘Last updated’ date at the top of this page will reflect any changes.
13. Contact Us
Haven Crew Wear Ltd
24 Chippendale Park
Bangor
County Down
BT20 4PU
Email: [email protected]
Telephone: 07424 472868
Haven Crew Wear Ltd · NI730710 · Northern Ireland, UK